WhatsApp Chatbot & AI Agent for Business
Answer customer questions, qualify leads and update your systems automatically, with a human agent ready when a conversation needs one.
Chatbot or AI agent: which do you need?
A rule-based chatbot follows flows you design. It suits predictable journeys such as menus, bookings and order-status checks. An AI agent understands intent in natural language and answers from your business data, which suits open-ended questions and sales conversations.
Many teams use both: a flow for structured steps and an AI agent for everything else.
No-code chatbot builder
Build flows with a drag-and-drop editor, no developer needed.
- Quick replies and buttons
- Variables to personalise messages
- Handoff to a human agent in the shared inbox
AI agent capabilities
The AI agent can handle:
- Customer support and FAQ automation
- Lead qualification and sales conversations
- Actions in connected systems, such as updating a CRM, checking an order or creating a ticket
- Escalation to your team with the full conversation context
Plans
Starter includes a basic AI agent and the chatbot builder. Growth adds an advanced AI agent, and Business adds custom AI agent training.
Related
Frequently asked questions
Can I build a WhatsApp chatbot without coding?
Yes. The chatbot builder is drag-and-drop and supports quick replies, buttons, variables and handoff to a human agent.
Can multiple agents manage WhatsApp chats?
Yes. The shared inbox lets your team handle conversations together. Starter includes 2 agent seats, Growth 5 seats, Business 20 seats, and Enterprise has unlimited seats.
Can I connect WhatsApp with my CRM or Shopify?
Yes. Growwup integrates with Shopify, WooCommerce, HubSpot, Salesforce, Zoho and Google Calendar, and offers a REST API and webhooks for custom integrations. CRM integrations are included from the Growth plan.
Can a person take over from the bot?
Yes. Complex queries can be handed to a human agent in the shared inbox with the full conversation history.