WhatsApp Chatbot Builder: Create No-Code Flows with Buttons and Human Handoff
Quick answer: The no-code chatbot builder lets you design replies and flows with a drag-and-drop editor, collect lead details and pass complex chats to your team.
What you can build
- Welcome menu and FAQ replies.
- Lead capture: collect name, city and requirement, then save it.
- Order status, appointment booking and feedback flows.
- Human handoff when the customer asks for an agent.
Building blocks
- Triggers: a keyword, first message or button click starts the flow.
- Messages: text, image, video, document and location.
- Quick reply buttons: up to 3 buttons per message.
- List messages: up to 10 options in a menu.
- Variables: store answers such as name and use them later.
- Handoff: assign the chat to an agent in the shared inbox.
How to create a flow
- Open the chatbot builder and create a new flow.
- Set a trigger such as "hi" or "price".
- Add message and question blocks and connect them.
- Add a handoff step for complex queries.
- Test with your own number, then publish.
Remember the 24-hour window
Bot replies are free-form messages, so they work while the customer's 24-hour window is open. After it closes, you need an approved template to message them again.
Frequently asked questions
Do I need coding?
No. Developers can also extend the bot with the REST API and webhooks on higher plans.
Meta changes its rules and prices from time to time. Always check Meta's official documentation for the latest details.