WhatsApp Welcome Message and Auto-Reply Examples for Business
Quick answer: A welcome or auto-reply message answers every new customer in seconds, shows what you offer and routes them to the right team.
Types of automatic messages
- Welcome message: sent when a customer messages you for the first time.
- Away message: sent outside working hours.
- Keyword reply: answers triggers such as price, location or menu.
Examples you can adapt
- Welcome: "Hi! Thanks for contacting [Business]. Reply 1 for pricing, 2 for demo, 3 to talk to our team."
- Away: "We are closed right now. We will reply by 10 AM tomorrow. Meanwhile, see our FAQ: [link]."
- Order help: "Please share your order number and we will check the status for you."
Setup tips
- Keep it short and ask only one question.
- Offer buttons instead of typing, using the chatbot builder.
- Always add a way to reach a human.
Frequently asked questions
Do auto-replies cost money?
Replies inside the 24-hour customer service window are service messages. Check Meta's current pricing for the free tier and charges.
Meta changes its rules and prices from time to time. Always check Meta's official documentation for the latest details.
Related guides
WWhatsApp Message TemplatesTemplates are pre-approved messages you use to start a conversation with a customer or to reach them outside…WWhatsApp Broadcast CampaignsBroadcasts send an approved template to many opted-in contacts at once.WWhatsApp Opt-In RulesMeta requires customers to opt in before you send business-initiated messages.WWhatsApp Messaging Limits and Quality Rating ExplainedYour messaging limit caps how many unique customers you can start conversations with in 24 hours.